Effective Date: February 24, 2026
The William Tell Hotel, located at 6201 Joliet Road, Countryside, Illinois 60525, United States, (referred to as “we,” “us,” or “our”) provides this Privacy Policy to describe how we collect, use, and disclose your Personal Information when you use our services.
1. Scope of This Policy and Your Agreement
This policy applies to all of our services, including:
Your use or interaction with our website (the “Website”).
Your visit or stay as a guest at our property, or through other offline interactions (e.g., telephone, email).
Your interaction with us via social media or HTML-formatted email communications.
By using our services, you agree to the terms and conditions of this Privacy Policy. This policy may change from time to time; your continued use is deemed acceptance of such changes.
2. Personal Information We Collect
“Personal Information” is any information that can directly or indirectly identify you. We may collect the following types of information:
Identifiers and Contact Details: Your name, gender, home and work contact details, business title, date of birth, and nationality.
Guest Stay Information: The hotels at which you stayed, date of arrival and departure, special requests made, service preferences, and goods and services purchased.
Financial Data: Your payment card details, billing address, and transaction records needed for reservations.
Commercial Information: Records of products or services purchased or considered, and information you provide in the course of participating in surveys, contests, or promotional offers.
Visual, Audio, and Electronic Data: Images, video, and audio recorded by security cameras (CCTV) located in public areas of the hotel for safety and security purposes.
Internet Activity: Technical data about your equipment, browsing actions, and patterns, including IP address, browser type, device type, browsing history, and interaction with our Website and advertisements.
If you submit any Personal Information about another individual (e.g., making a reservation on their behalf), you represent that you are authorized to do so and permit us to use the information in accordance with this Privacy Policy.
3. How We Collect Your Information
We collect your information through two primary methods:
A. Direct Interactions
You may give us your information by filling in forms via our Website or by corresponding with us in person, by post, phone (708-354-4200), or email (info@thewthotel.com). This includes when you:
Make an inquiry or reservation.
Book an event or subscribe to our marketing list.
Use our onsite property services (e.g., restaurants, concierge, spa).
B. Automated Technologies or Interactions
As you interact with our Website, we automatically collect technical data using cookies, server logs, and similar technologies.
Cookies: Small pieces of information stored in your browser to maintain aggregated data, remember preferences, and deliver content specific to your interests.
Analytics: We use services like Google Analytics to track and monitor website traffic.
IP Address: We collect your IP address to calculate usage levels, diagnose server problems, administer the Website, and derive your approximate location (Geolocation).
Do-Not-Track/GPC: At this time, we do not respond to browser “Do-Not-Track” signals. However, we acknowledge and adhere to the Global Privacy Control (GPC) signal as a valid request to opt-out of the sharing of personal information for California residents.
4. Why We Use Your Personal Information (Purpose and Legal Basis)
We use your Personal Information for specific business and commercial purposes, based on the following legal reasons:
Performance of a Contract with You: We use your data to process hotel bookings, manage payments, and provide customer service, ensuring we fulfill our agreement with you.
Necessary for Our Legitimate Interests: We use your data for internal administration, to manage our operations, ensure network security, personalize services, and assess customer feedback to improve our offerings.
Necessary to Comply with a Legal Obligation: We process data to comply with legal, regulatory, or tax obligations, and to notify you about changes to our terms.
Consent: We process data to send you marketing communications and promotional offers when you have explicitly given us permission.
5. Sharing and Disclosure of Personal Information
We disclose relevant Personal Information about you to unaffiliated third parties when necessary:
Service Providers and Vendors: To outside vendors (e.g., payment processors, IT support, marketing assistance) who perform functions on our behalf.
Legal Compliance and Safety: To comply with the law, court orders, or subpoenas, or to protect our rights, property, or safety—or the rights, property, or safety of our users or others (e.g., security footage, fraud protection).
Business Transfers: In connection with a corporate transaction, such as a purchase, transfer, or sale of services or assets.
Third-Party Advertisers: We may share website usage information with third parties for the purpose of managing and targeting advertisements (cross-context behavioral advertising).
6. International Data Transfer
If you are located outside the United States, please note that we transfer your data, including Personal Data, to the United States and process it here. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We strive to ensure your data is treated securely by putting adequate controls in place.
7. Your Data Protection Rights
A. General Rights
Access, Rectification, and Erasure: You may request access to the Personal Information we hold about you, ask us to correct inaccurate information, or request deletion of your data by contacting us at info@thewthotel.com.
Marketing Opt-Out: You can opt out of receiving future marketing-related e-mails at any time by clicking the unsubscribe button located at the bottom of every marketing e-mail, or by contacting us directly.
B. Rights for California Residents (CCPA/CPRA)
If you are a resident of California, you have the following rights:
Right to Know/Access: The right to request that we disclose what personal information we collect, use, disclose, and sell/share.
Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions (e.g., completing a transaction).
Right to Opt-Out of Sale/Sharing: The right to direct us not to sell or share your Personal Information for cross-context behavioral advertising. To exercise this right, please refer to the dedicated “Do Not Sell or Share My Personal Information Policy” linked on our website.
8. Contact Information
If you have questions about our policies or wish to exercise your rights, please contact:
Email: info@thewthotel.com
Telephone: 708-354-4200
Mailing Address: William Tell Hotel, 6201 Joliet Road, Countryside, Illinois 60525 United States