Effective Date: October 25, 2025
The William Tell Hotel, located at 6201 Joliet Road, Countryside, Illinois 60525, United States, (referred to as “we,” “us,” or “our”) provides this Privacy Policy to describe how we collect, use, and disclose your Personal Information when you use our services.
1. Scope of This Policy and Your Agreement
This policy applies to all of our services, including:
Your use or interaction with our website (the “Website”).
Your visit or stay as a guest at our property, or through other offline interactions (e.g., telephone, email).
Your interaction with us via social media or HTML-formatted email communications.
By using our services, you agree to the terms and conditions of this Privacy Policy. This policy may change from time to time; your continued use is deemed acceptance of such changes.
2. Personal Information We Collect
“Personal Information” is any information that can directly or indirectly identify you. As we strive to provide the optimal guest experience, we may collect the following types of information:
A. Identifiers and Contact Details
Your name, gender, home and work contact details, business title, date of birth.
Guest stay information, including the hotels at which you stayed, date of arrival and departure, goods and services purchased, special requests made, and service preferences.
Your payment card details, online user account details, profile and password, and any frequent flyer or travel partner program affiliation.
B. Commercial Information and Transactions
Details of transactions you carry out, including financial information provided to make a reservation.
Information you provide regarding your marketing preferences, or in the course of participating in surveys, contests or promotional offers.
C. Visual, Audio, and Electronic Data
Images, video, and audio recorded by security cameras (CCTV) located in public areas of the hotel for safety and security purposes.
Technical data about your equipment, browsing actions, and patterns, including IP address, MAC address, computer type, operating system, and browser version.
If you submit any Personal Information about another individual (e.g., making a reservation on their behalf), you represent that you are authorized to do so and permit us to use the information in accordance with this Privacy Policy.
3. How We Collect Your Information
We collect your information through two primary methods:
A. Direct Interactions
You may give us your information by filling in forms via our Website or by corresponding with us in person, by post, phone (708-354-4200), or email (info@thewthotel.com). This includes when you:
Make an inquiry or reservation.
Book an event or participate in a survey/promotion.
Use our onsite property services (e.g., restaurants, concierge, spa).
B. Automated Technologies or Interactions
As you interact with our Website, we automatically collect technical data using cookies, server logs, pixel tags, and similar technologies.
Cookies: Used to collect and maintain aggregated data (like the number of visitors) to see which areas are most popular, improve content, and allow for easier login access. You can control cookies via your browser settings.
Analytics: We use Google Analytics to track and monitor website traffic. You can learn about Google’s practices and opt-out by downloading the Google Analytics opt-out browser add-on.
IP Address (Geolocation): We collect your IP address to calculate usage levels, diagnose server problems, administer the Website, and derive your approximate location.
Do-Not-Track/GPC: At this time, we do not respond to browser “Do-Not-Track” signals. However, we acknowledge and adhere to the Global Privacy Control (GPC) signal as a valid request to opt-out of the sharing of personal information for California residents.
4. Why We Use Your Personal Information (Purpose and Lawful Basis)
We use your Personal Information to provide services, develop new offerings, and protect the William Tell Hotel and our guests. The legal reasons for processing your data include:
Performance of a Contract with You: Used to process hotel bookings, manage payments, and provide customer service (e.g., confirming a reservation, fulfilling a room request).
Necessary for Our Legitimate Interests: Used for running our business, managing our operations, recovering debts, ensuring network security, assessing customer feedback, and personalizing services to ensure your stay is enjoyable.
Necessary to Comply with a Legal Obligation: Used to notify you about changes to our terms or for reporting/auditing requirements.
Consent: Used to send you marketing communications and promotional offers when you have explicitly given us permission.
5. Sharing and Disclosure of Personal Information
We disclose relevant Personal Information about you to unaffiliated third parties when necessary:
Service Providers and Vendors: To third parties who perform functions on our behalf (e.g., analyzing data, providing marketing assistance, processing orders, or providing IT and security services).
Legal Compliance and Safety: To comply with the law, applicable regulations, court orders, or subpoenas, or to protect our rights, property, or safety—or the rights, property, or safety of our users or others.
Business Transfers: In connection with a corporate transaction, such as a purchase, transfer, or sale of services or assets.
Third-Party Advertisers: We may share website usage information with third parties for the purpose of managing and targeting advertisements (cross-context behavioral advertising) and for market research.
6. International Data Transfer
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We strive to ensure your data is treated securely by putting adequate controls in place.
7. Your Data Protection Rights
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
A. General Rights
Marketing Opt-Out: You can opt out of receiving future marketing-related e-mails at any time by clicking the unsubscribe button located at the bottom of every marketing e-mail, or by contacting us at info@thewthotel.com.
Access, Rectification, and Erasure: You may request access to the Personal Information we hold about you, ask us to correct inaccurate information, or request deletion of your data by contacting us at info@thewthotel.com.
B. Rights for EEA Residents (GDPR)
If you are a resident of the European Economic Area (EEA), you have the right to withdraw consent, the right to object to processing, the right to data portability, and the right to lodge a complaint with a supervisory authority.
C. Rights for California Residents (CCPA/CPRA)
If you are a resident of California, you have the following rights:
Right to Know/Access: The right to request that we disclose what personal information we collect, use, disclose, and sell/share.
Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale/Sharing: The right to direct us not to sell or share your Personal Information. Because we may share data for targeted advertising, this is considered a “sharing” under California law. To exercise this right, please refer to the “Do Not Sell or Share My Personal Information Policy” linked in our website footer.
8. Contact Information
If you have questions about our policies or wish to exercise your rights, please contact:
Email: info@thewthotel.com
Telephone: 708-354-4200
Mailing Address: William Tell Hotel, 6201 Joliet Road, Countryside, Illinois 60525 United States